Returns and Refunds

Damaged, defective or incorrect items: contact us within 14 days of delivery with your order number and a photo of the item. We will arrange a replacement or a refund of that item.

For health and safety reasons, devices that have been opened, used or had their seal broken cannot be returned unless they are faulty.

Unopened items in their original sealed packaging can be returned within 14 days of delivery. Return shipping for change-of-mind returns is the customer's responsibility, and the refund is issued once the item arrives back in resalable condition.

Refunds are issued to the original payment method. Depending on your bank or card issuer it can take several business days for the credit to appear.

Puff ratings are manufacturer laboratory estimates rather than guarantees, so a device reaching the end of its e-liquid earlier than the printed figure is not treated as a defect on its own. If a device stops working, contact us and we will assess it.

To start a return or report a problem, use the contact page with your order number.