Shipping and Delivery
Draft pending owner confirmation: the terms below are placeholders and have not yet been confirmed as ZeVape's official business policy. Please confirm carriers, timelines and refund terms before launch.
All orders are shipped. There is no in-person pickup, storefront collection or same-day courier hand-off.
We ship to residential and business addresses across British Columbia and the rest of Canada. Metro Vancouver and Fraser Valley addresses are usually the fastest to reach; northern and island communities take longer.
Orders placed on business days are prepared for dispatch in the order they are received. You receive a tracking number by email as soon as the parcel is handed to the carrier.
Deliveries of nicotine products require an adult to receive the parcel. The carrier verifies age at the door, so someone of legal age must be present to accept the delivery.
Parcels are shipped in plain outer packaging without product branding on the outside.
If tracking shows delivered but the parcel has not arrived, or if a parcel arrives damaged, contact us through the contact page and we will open a trace with the carrier.